Shipping policy

Shipping Policy

Thank you for shopping with PawSpa™! We work hard to ensure your order reaches you safely and as quickly as possible.

Processing Time

Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information when available.

Estimated Delivery

Our estimated delivery time is 7–14 business days after processing.

Please note that delivery times are estimates and may vary due to carrier delays, holidays, weather, customs, or other circumstances outside of our control.

Tracking Your Order

Once tracking information becomes available, it will be sent to the email address provided at checkout. Please allow time for tracking information to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. PawSpa™ is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or shipped.

Lost or Damaged Packages

If your order arrives damaged, please contact us in accordance with our Return & Refund Policy and provide your order number along with clear photos or video of the damage.

If tracking indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.

Multiple Packages

In some cases, items from the same order may be shipped separately and arrive at different times.

Questions

If you have any questions regarding your shipment, please contact our customer support team with your order number and we will be happy to assist you.