Refund policy
Return & Refund Policy
At PawSpa™, we carefully inspect our products and want your order to arrive in excellent condition.
Damaged or Defective Items
We offer refunds or replacements for products that arrive damaged, defective, or materially different from what was ordered.
If your order arrives damaged or defective, please contact us within 7 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photos or video showing the damage or defect
- Photos of the original packaging, when applicable
Once your claim has been reviewed and approved, we will provide a replacement or refund, as appropriate, at no additional cost.
Change-of-Mind Returns
Because of the nature of our products and our fulfillment process, we do not accept returns or provide refunds for change of mind, accidental orders, preference changes, or items that are no longer wanted, except where required by applicable law.
Please review your order carefully before completing your purchase.
Incorrect Items
If you receive the wrong product, size, color, or quantity due to an error on our part, please contact us within 7 days of delivery with your order number and photos of what you received. We will work to correct the issue.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
For a damaged, defective, or incorrect order, please contact our customer support team and include your order number and supporting photos or video.
This policy does not limit any rights you may have under applicable consumer-protection laws.